Frequently Asked Questions
Everything you need to know about shopping at TVOUTLET
Are the televisions sold on TVOUTLET brand new?
We offer a variety of products including brand new, open-box, and certified refurbished units. Each product page clearly labels the condition, and all items undergo a rigorous 20-point quality inspection before being listed.
What is your shipping policy for large screen displays?
We use specialized freight carriers for televisions 55 inches and larger to ensure safe handling. Standard shipping typically takes 3-7 business days, and you will receive a tracking number as soon as your order leaves our warehouse.
Do you offer a warranty on electronics?
Yes, all new products come with a full manufacturer warranty. For open-box and refurbished items, TVOUTLET provides a comprehensive 90-day limited warranty, with extended protection plans available for purchase at checkout.
What happens if my TV arrives damaged?
We prioritize your satisfaction. If your television arrives with a cracked screen or functional defect, please report it to our support team within 48 hours of delivery for a free replacement or a full refund.
Can I return a product if I change my mind?
We offer a 30-day return policy for most electronics. The item must be returned in its original packaging with all included accessories. Please note that a restocking fee may apply to non-defective returns.
Do you provide professional installation services?
While we do not provide direct installation, we partner with nationwide third-party services to offer professional wall-mounting and setup. You can add these services to your cart during the checkout process.